For those who come, see and conquer
Analyst / Assistant Manager – Customer Success
TypeFull Time
LocationHong Kong, Singapore, Shanghai
Responsibilities
- Train and support our clients on product, data or other technical queries to help them achieve their objectives.
- Communicate with internal and external stakeholders to promptly resolve product or data issues and ensure a smooth user experience for clients.
- Manage client delivery projects and coordinate relevant parties to facilitate project completion in a timely manner.
- Analyse clients’ needs and help clients address them with MioTech’s product offerings.
- Collect and manage product feedback from clients and interpret client requirements for product, sales and other internal teams.
- Translate and convey product and market information to clients across global markets.
- Be the product expert and support colleagues with technical product knowledge.