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For those who come, see and conquer

Analyst / Assistant Manager – Customer Success

TypeFull Time
LocationHong Kong,Singapore,Shanghai
  • University degree. Demonstrated track record of academic and professional track records.
  • Proficiency in data organization through Microsoft Excel or other data management tools.
  • Excellent verbal and written communication skills in English and preferably Mandarin.
  • Experience as a client success consultant, business analyst, project management or similar roles is a plus.
  • Experience working for a software/data vendor or SaaS company is a plus.
  • Prior experience in IT Service Desk or Desktop Support in a financial institution is a plus.
  • Programming experience with Python, SQL or relevant programming languages is a plus.
  • Good understanding of local and global ESG policies is a plus.
  • Train and support our clients on product, data or other technical queries to help them achieve their objectives.
  • Communicate with internal and external stakeholders to promptly resolve product or data issues and ensure a smooth user experience for clients.
  • Manage client delivery projects and coordinate relevant parties to facilitate project completion in a timely manner.
  • Analyse clients’ needs and help clients address them with MioTech’s product offerings.
  • Collect and manage product feedback from clients and interpret client requirements for product, sales and other internal teams.
  • Translate and convey product and market information to clients across global markets.
  • Be the product expert and support colleagues with technical product knowledge.