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Client Support Manager
Type
Full time
Salaries
Negotiable
Education
Bachelor's or above
Location
Hong Kong
Qualifications
Degree holder or above in Computer Science or related disciplines in IT
At least 3 years solid working experience for a software vendor company or financial business company in application support position
Excellent communication and interpersonal skills
Energetic and passionate, able to perform multi-tasks to meet tight deadlines
Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage
Experience with ElasticSearch and Kibana is highly preferred
Fluent in English, Cantonese and Mandarin
Startup experience is a big plus
Responsibilities
Incident management processes from case report to case close
Coordinate different internal teams to fix issues and improve on platform stability
Identify potential platform risks and propose improvement plans
Communicate with internal and external stakeholders regarding issue status and action plans
Recommend and implement support operation best practice
Involve in defining and update of client SLA