Client Support Manager
Qualifications
- Degree holder or above in Computer Science or related disciplines in IT
- At least 3 years solid working experience for a software vendor company or financial business company in application support position
- Excellent communication and interpersonal skills
- Energetic and passionate, able to perform multi-tasks to meet tight deadlines
- Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage
- Experience with ElasticSearch and Kibana is highly preferred
- Fluent in English, Cantonese and Mandarin
- Startup experience is a big plus
Responsibilities
- Incident management processes from case report to case close
- Coordinate different internal teams to fix issues and improve on platform stability
- Identify potential platform risks and propose improvement plans
- Communicate with internal and external stakeholders regarding issue status and action plans
- Recommend and implement support operation best practice
- Involve in defining and update of client SLA
