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ESG & Alternative risks
Wealth Solutions
Client Support Manager
Type Full time
Salaries Negotiable
Education Bachelor's or above
Location Hong Kong
  • Degree holder or above in Computer Science or related disciplines in IT
  • At least 3 years solid working experience for a software vendor company or financial business company in application support position
  • Excellent communication and interpersonal skills
  • Energetic and passionate, able to perform multi-tasks to meet tight deadlines
  • Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage
  • Experience with ElasticSearch and Kibana is highly preferred
  • Fluent in English, Cantonese and Mandarin
  • Startup experience is a big plus
  • Incident management processes from case report to case close
  • Coordinate different internal teams to fix issues and improve on platform stability
  • Identify potential platform risks and propose improvement plans
  • Communicate with internal and external stakeholders regarding issue status and action plans
  • Recommend and implement support operation best practice
  • Involve in defining and update of client SLA